HP GW470AA#ABA Bluetooth Noise Cancelling Headphones Review

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(More customer reviews)I bought these as a Christmas present (for myself) directly from HP. At the time they were listed for $160.00 and I found I could get them from HP for $100.00. I liked the bluetooth, it setup just fine with my Vista laptop (also an HP) and the sound was fine. The noise canceling didn't really work, all I got was a high-pitched squeal in the right ear, but I'm in a quiet office, so I didn't worry about it.
I had the same problem that others have had, the headband breaks. I have a pretty normal to small head (I wear a 6 and 1/4 fitted baseball hat) and the headband busted in two.
I sent them back, and HP never bothered to send me a replacement. When I called, they had already refunded my money. They offered me a 25% discount on any other pair of headphones, but I was so put off by the whole experience, I told them "no thanks".
If HP can design a better head band, they'll have something to offer, but as for now, these headphones are not worth the time and money.
And, yes, working with HP's outsourced customer service is not fun. They don't understand the issues with the product and are not easy to work with. I hope someone from HP reads this and moves their call center to a nice college town where they can give students that speak English and have people skills a nice place to work. As it is, I won't buy anything from HP for awhile.

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Enjoy your favorite music wirelessly and without ambient noise. With active noise-cancellation and SRS WOW audio enhancement, HP's Bluetooth Stereo Headphones minimize the sounds of people talking, jet engine noise and more.Use the Bluetooth Audio Adapter to transmit music wirelessly from any audio source with an audio-out port: MP3 players, notebooks, CD players, etc.Active Noise Cancellation so you can enjoy your favorite music without disturbance from ambient noise.SRS WOW Audio Enhancement technology delivers cleaner and livelier audio quality, advanced bass enhancement, and innovative "center control" for improved vocal and musical instrument sound quality.Listen wirelessly, or for use on an airplane and while charging switch to wired audio mode for continued enjoyment.Charge your headphones via AC adapter, or for use on the go, you can use any USB port to charge your headphone and adapter. Foldable and lightweight, with a travel pouch for maximum portability.Custom-designed over-the-ear style headphone cups let you listen to your music more comfortably.

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